Nelvero

Once you’ve sent your items back to us, you should receive your refund within 14 working days after the items have reached our warehouse. 

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 14-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account.

We always strive to deliver your parcel with reliable carriers. All information about the shipping times and rates by country can be found on our shipping page

We use a return period of 30 days during which the customer may return his or her package. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

We strive to process and ship orders promptly within 24-48 hours of placement. 

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our Track Order page.

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to 
nelveroclothing@gmail.com, indicating that you want to return one or more
products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

We currently accept PayPal, Klarna, Visa & MasterCard as payment methods on our store to ensure your payment is secured. 
Note that the availability of payment methods may vary depending on your location. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.